FAQ

Welcome to the FAQ page! It's long, it's extensive - but it's informative! A day on the mountain is the most fun when you're prepared with the right transportation, clothes, and expectations.

As always, you can call us at (415) 383-1100 with any questions before the day of the show. We look forward to seeing you up on the mountain!

 

What if it rains?

We check the weather the morning of the performance date. If there is any concern, we monitor it very closely and post a status message on our website home page and office voicemail by 7:00 am.

The options are as follows:

  1. Hold everything for an hour to see if the weather will clear or
  2. Cancel the performance

There are NO REFUNDS given on any ticket purchase. If the performance is cancelled due to weather, all tickets for the cancelled date will be honored at any remaining show date, subject to seating availability. No formal exchange will be required. Just bring your ticket to the performance that you would like to attend.

 

What happens if a performance is cancelled?

There are no refunds given on any ticket purchase. If the show is cancelled due to weather, all tickets for the cancelled performance will be honored at any remaining show date. In the event of a rain-out, instructions will be available on this website or by calling 415-383-1100.

 

When and where do the busses pick up?

All information about our free shuttle service can be found on our website on the Directions page.

 

What is the seating like?

Most seating in this 4,000 stone seat amphitheatre is general admission, meaning that the seats are first-come, first-served. Often, people arrive early for the show and picnic at their seats. Because of our unique venue, and because of the large number of people who attend our performances, we have developed some important guidelines to make the Mountain Play a positive experience for all. Please take a moment to review our policies before you come to the show.

 

Can I save seats?

The front gate of the theatre opens at 9am. No seats may be saved before that time. When you arrive you may save seats for people in your party who have not yet arrived, but we ask that 1 person not reserve more than 10 seats. Please be courteous to others by using only one seat space per person. DO NOT USE CAUTIONTAPE to save your seats. Caution tape is reserved for official uses on the mountain. Blankets, beach towels, small signs or other kinds of tape are excellent ways to save seats.

 

What should and shouldn't I bring?

Please visit our What Should I Bring? page for complete information.